Frequently Asked Question
1. Do you offer Cash on Delivery (COD)?
No. We do not offer Cash on Delivery (COD). All orders must be prepaid before dispatch.
2. Are the prices negotiable?
No. All prices listed on our website are fixed and non-negotiable.
3. Do you offer free shipping?
Yes! We provide FREE shipping across India on all orders.
*Terms & Conditions apply.*
4. How long will delivery take?
Delivery timelines depend on your location:
• Delhi NCR: Same-Day Delivery
• Other Urban Areas: 3–5 Working Days
• Rural Areas: 3–7 Working Days
Please note that delivery timelines may vary slightly due to courier or unforeseen circumstances. We appreciate your patience and understanding.
5. What is your Exchange Policy?
We accept exchange requests only under the following conditions:
• A complete unboxing/opening video must be recorded from the moment the parcel is received until the product is fully unpacked.
• The video must be shared with us within 24 hours of delivery.
**Please Note:** Exchange requests without a valid unboxing video will not be accepted.
6. Is there any warranty on your products?
No. We do not provide any warranty on our products unless explicitly mentioned for a specific item.
How do I place an order?
To place your order, simply send us the following details:
• Full Name
• Complete Delivery Address with PIN Code
• Mobile Number
Our team will confirm your order and guide you through the payment process.
7. Do you offer wholesale or bulk pricing?
Yes! We offer special pricing for bulk and wholesale orders.
For pricing and further details, please contact us directly.
Policy Acceptance
By placing an order with Gift Mitra, you confirm that you have read, understood, and agreed to our Terms & Conditions, Shipping Policy, and Return & Refund policy